I have not received my refund
If you have managed your own cancellation through our booking portal, you will need to request a refund from us.
Depending on you card issuer, refunds may take 3-7 days to show in your account.
Can I cancel/amend my booking if the weather is not what I wanted?
We have a 72-hour cancellation and amendment policy, as we need to schedule and pay our staff in advance.
We recommend checking the weather forecast before you book — forecasts are usually accurate around five days ahead. Everyone’s idea of “good” or “bad” weather can vary, so it’s up to you to decide if conditions suit you.
Please note: we do not offer refunds or reschedules due to weather, unless we deem it unsafe on the day.
Which payment methods do you accept?
We accept all the major payment cards as well as Apple or Google Pay. Cash is not handled at the site, apart from our on-site CAFE.
How many people can I bring along?
You’re more than welcome to bring guests to activity bookings! However, please note beach access is reserved for those with bookings.
For the Kids Aqua Park, additional non-participating spectators are welcome, and each child’s ticket includes free entry for one supervising adult.
For the Zip Wire experience, there’s a designated Spectators Zone.
Can I stay the night and camp?
Can I bring my camper-van?
You can enjoy a stay in your caravan via Pitch Up. We permit VW type camper-vans, as long as you are using it to carry your watersports equipment. This is due to current planning permissions. We cannot permit you to set up ‘camp’ for your duration with us.
Can I have a BBQ?
Can children go on the water alone in a pedalo, kayak or paddleboard?
No — for safety reasons, children must be accompanied by an adult (18+) on the water at all times, unless they are taking part in an instructor-led sailing or watersports session.
There must be at least one adult on a pedalo or in a kayak with them — we cannot make exceptions on this, as safety is our top priority.
There must be at least one adult on a pedalo or in a kayak with them — we cannot make exceptions on this, as safety is our top priority.
Can we walk around the lake?
While there isn’t a full walking route around the lake, there are plenty of places to explore! You’re welcome to stroll to our Café, Shop, or along the sand if you’ve booked a Day Lounger. Please note, during high season, bookings are required to enter the premises.
Are dogs allowed on the beach
Beach: We have sadly had to make the decision to not allow dogs on the beach due to owners not being responsible in clearing up any mess.
Cafe: Well behaved dogs are welcome around the cafeteria area, but must be on a lead.
Water: To bring your dog along on the water, PuP’s on SuP’s sessions are available to book through the Bring Your Own page.
Can I swim in the lake?
You must have completed a swim induction here at St Andrews Lakes to swim here. For other activities, such as paddle boarding and our Aqua Parks, you do not need an induction.
