Booking & Payment

  • Bookings must be made online or by calling the office.
  • Bookings cannot be accepted without the appropriate completed booking forms; Electronic or paper format.
  • Any invoice must be settled within the 14 day terms. A surcharge of 20% will be applied if payment is outside of these terms, unless prior agreement has been made with St Andrews Aqua Park Ltd.
  • A mandatory £1.50 Ecology Contribution is applied per booking at checkout—whether online or via phone. 50p of this covers administrative and payment processing costs, while £1 goes directly towards supporting the ecological care of St Andrews Lakes This contribution directly funds habitat restoration, wildlife support (including bird hides, bee hotels and bat boxes), and educational features such as new signage and nature displays around the lake. It applies once per transaction (not per person) and is automatically added at checkout. When booking by phone, the fee will be added as a product and itemised on your receipt. Swim members are exempt from this charge. The fee is non-refundable unless the booking is cancelled in line with our policy (minimum 72 hours’ notice). Effective from 15th July 2025 until further notice. The fee amount and terms are subject to change with prior notice.
  • All Bookings will be confirmed by a ‘Roller’ email. If you do not recieve this, your booking has not gone through. Please try again or call the office. 

Cancellations

– By Client

  • All cancellations and amendments must be made by telephoning the office 01634 926 204 or by email. All emails must acknowledged by us. Office hours are 0900-1700hrs, 7 days a week.
  • No refunds will be given if cancelling within 7 days of your booked group activity.
  • Cancellations and amendments cannot be made within 72hrs of your booked session.
  • Last minute cancellations and amendments will not be accepted due to rain, windy weather or forecasted storms.

– By St. Andrews Aqua Park Ltd.

  • St. Andrews Aqua Park Ltd. reserve the right to cancel a course at any time if weather conditions are unsuitable.
  • St. Andrews Aqua Park Ltd. reserve the right to cancel a course at any time where participant numbers fail to reach the published minimum.
  • Where an activity has to be cancelled, St Andrews Aqua Park Ltd. will offer clients either alternate activity dates or credit.
  • In the event of cancellation, St Andrews Aqua Park Ltd. will not be held liable for other third party costs incurred associated with the booking such as coach hire, taxis etc.

Swim & Wellness Membership Terms & Conditions

1. Membership Overview

  • The Swim & Wellness Membership entitles you to unlimited swims within the facility’s opening hours (subject to session booking requirements) and offers a 20% discount on Wellness Centre session and all swim events.
  • A minimum membership term of 6 months is required.
  • All swim sessions, wellness sessions and events must be pre-booked.

2. Open Water Swim Induction and NOWCA Membership

  • To participate in open water swimming, all members must complete a swim induction with St Andrews Lakes.
  • Members must also hold an active membership with NOWCA (National Open Water Coaching Association) to ensure compliance with open water swimming safety standards.

3. Booking Conditions

  • Open Water Swim Sessions: Unlimited swims are available, but all swim sessions must be booked online in advance.
  • Wellness Centre Discount: Members are entitled to a 20% discount on Wellness Centre sessions. These sessions must be booked in advance.
  • The membership is strictly for the individual who has signed up. It cannot be transferred, shared, or used by anyone else, including family or friends.
  • Event Discount: Members are entitled to a 20% discount on all swim events. These sessions must also be booked in advance.
  • No-Show Policy: If you fail to attend a booked open water swim session without cancelling at least 24hours advance, you will be charged for that session.
  • Wellness Centre Sessions and Swim Events: For any wellness centre session or swim event bookings, a 72-hour cancellation and amendment policy applies as per our standard booking terms and conditions. This mean no cancellations or amendments are allowed within 72 hours of the booking start time. Any changes or cancellations must be made more than 72 hours in advance of the session or event. Failure to adhere to the 72-hour policy will result in the loss of the session or event, and no refund or rescheduling will be offered.

4. Minimum Term & Cancellation

  • The membership has a mandatory minimum term of 6 months. After the initial term, the membership will automatically renew on a monthly basis unless cancelled.
  • To cancel the membership after the minimum term, you can do so via your account or calling the office during opening hours.

5. Payment & Price Changes

  • Membership fees are payable monthly in advance via direct debit or other approved methods.
  • Prices are subject to change. If a price change is implemented, 30 days’ notice will be provided.
  • Failure to pay the membership fees may result in suspension or cancellation of your access to the Swim & Wellness facilities until the outstanding balance is cleared.

6. Facility Usage

  • All members are required to follow facility rules, health, and safety guidelines.
  • The facility reserves the right to adjust opening hours or close temporarily for maintenance, events, or safety reasons. Members will be notified in advance whenever possible.

7. Wellness Centre Sessions & Swim Event Discount

  • Wellness Centre sessions are subject to availability. Members must book their sessions in advance to receive the 20% discount.
  • Swim Event spaces are subject to availability. Members must book their sessions in advance to receive the 20% discount.
  • The discount is non-transferable and cannot be combined with other promotions.

8. Health & Safety

  • All members are responsible for ensuring they are physically fit to engage in swimming and other activities at the Wellness Centre.
  • St Andrews Lakes is not liable for any injuries or accidents caused by pre-existing health conditions.

10. Amendments to Terms

  • St Andrews Lakes reserves the right to modify these terms and conditions at any time. Members will be notified of any amendments with at least 30 days’ notice before changes take effect.

By joining the Swim & Wellness Membership, you agree to comply with these terms and conditions. Failure to adhere to these rules may result in membership suspension or cancellation.

discount codes

MED40 T&Cs:
Use code MED40 to receive 40% off the Zip Wire component (1 flight for 1 person). Not valid on Zip & Drop, Drop sessions, or Zip Extra Flights. Code valid for bookings from 1st August to 31st December 2025, with no minimum spend. Valid for new or returning customers and can be used multiple times per transaction. Available to book online or via the sales office. Offer valid 7 days a week. Standard 72-hour cancellation and refund policy applies. We reserve the right to amend or withdraw the offer at any time, especially in cases of misuse or technical error. For enquiries, contact info@standrewslakes.co.uk or call 01634 926 204 (Mon–Sun, 9am–5pm). St Andrews Lakes, Quarry Grove, Halling, Kent, ME2 1BA.

GHFZIP40 T&Cs:
Use code MED40 to receive 40% off the Zip Wire component (1 flight for 1 person). Not valid on Zip & Drop, Drop sessions, or Zip Extra Flights. Code valid for bookings from 5th September 2025 to 31st March 2026, with no minimum spend. Valid for new or returning customers and can be used multiple times per transaction. Available to book online or via the sales office. Offer valid 7 days a week. Standard 72-hour cancellation and refund policy applies. We reserve the right to amend or withdraw the offer at any time, especially in cases of misuse or technical error. For enquiries, contact info@standrewslakes.co.uk or call 01634 926 204 (Mon–Sun, 9am–5pm). St Andrews Lakes, Quarry Grove, Halling, Kent, ME2 1BA.

ZIP241 T&Cs:
Offer cannot be used in conjunction with any other offers. Valid only weekdays Monday-Friday. Code valid until 30th July 2025. Entitles customer to one free Zip ride with every full purchase of Zip.

KMFM T&Cs:
Use code KMFM to receive £19.50 off the Zip Wire component (1 flight for 1 person). Not valid on Zip & Drop, Drop sessions, or Zip Extra Flights. Code valid for bookings from 12th August to 31st December 2025, with no minimum spend. Valid for new or returning customers and can be used multiple times per transaction. Available to book online or via the sales office. Offer valid 7 days a week. Standard 72-hour cancellation and refund policy applies. We reserve the right to amend or withdraw the offer at any time, especially in cases of misuse or technical error. For enquiries, contact info@standrewslakes.co.uk or call 01634 926 204 (Mon–Sun, 9am–5pm). St Andrews Lakes, Quarry Grove, Halling, Kent, ME2 1BA.

BEACHDAY20 T&Cs:
Use code BEACHDAY20 to receive both 1 Carp Beach Lounger and 1 Kids Aqua Park session (ages 2–6 only) for a total price of £20 (standard combined price £48). Not valid on Main Aqua Park sessions. Children under 2 may access the Kids Aqua Park but must remain in their parent/guardian’s arms at all times, subject to manager discretion. Offer valid midweek only (Monday–Friday). Code valid until 30th September 2025, with no minimum spend. Valid for new or returning customers and can be used multiple times per transaction. Available to book online or via the sales office. Standard 72-hour cancellation and refund policy applies. We reserve the right to amend or withdraw the offer at any time, especially in cases of misuse or technical error. For enquiries, contact info@standrewslakes.co.uk or call 01634 926 204 (Mon–Sun, 9am–5pm). St Andrews Lakes, Quarry Grove, Halling, Kent, ME2 1BA.

PACKAGES2025 T&Cs:
Offer valid on the following package deals only: Zip & Wellness, Zip & Aqua Park, Zip & Beach, and Zip & Beach & Aqua Park. Use code PACKAGES2025 to receive £10 off the Zip Wire component (1 flight for 1 person). Not valid on Zip & Drop, Drop sessions, or Zip Extra Flights. Aqua Park access applies to 1 person only and is not valid on Family Tickets, Party Packages, or Kids Aqua Park (ages 2–6). Child tickets cannot be purchased without at least one accompanying adult ticket. Discount applies only to eligible package products and will not reduce the price of other items in your basket. Code valid for bookings from 24th July 2025 to 31st December 2025, with no minimum spend. Valid for new or returning customers and can be used multiple times per transaction. Available to book online or via the sales office. Offer valid 7 days a week. Standard 72-hour cancellation and refund policy applies. We reserve the right to amend or withdraw the offer at any time, especially in cases of misuse or technical error. For enquiries, contact info@standrewslakes.co.uk or call 01634 926 204 (Mon–Sun, 9am–5pm). St Andrews Lakes, Quarry Grove, Halling, Kent, ME2 1BA.